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Irvine, CA. 92618

949.442.8900

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Frisco, TX 75034

469.287.7523

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Building 1
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703.548.8900

TRINET CASE STUDIES
Catalina Express

Catalina Express is the leader in marine transportation to Catalina Island with more than one million passengers setting sail on board the Catalina Express fleet each year.

Trinet partners with Catalina Express and optimizes the website to maximize customer interaction. The new website is highly functional and efficient, featuring a prominent weather alert system banner when charter services are temporary unavailable due to hazardous weather conditions.

Screenshot of Catalina Express' Website.

Services Provided:
  • Online contest for the 35th anniversary
  • Integration of advanced user friendly features
  • Prominent weather alert system banner to promptly notify customers when weather conditions prohibit transport.

Results:
  • New website delivers optimal customer experience
  • Proactivity of customer service greatly improved
  • Website response time improved by 10x
  • 33% increase in email reach

 

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